Seasons & Episodes
The Delicate Art of Saying No
An airline supervisor must handle a passenger who's drunk at 7 a.m., and a colleague has the delicate task of telling a
Consider Yourself One of the Family
Airline personnel talk about underwear with rap star Sisqo, singer of the "thong song", and an angry family tries to pro
Beyond Our Control
At Chicago's Midway Airport, Southwest employees spend 48 hours dealing with the chaos caused by a power blackout in the
Times Change
A&E's exclusive look at Southwest Airlines continues with pilot Steve Palmason's last flight after 30 years of service.
Kids... Who'd Have Them?
It's another challenging day at Southwest Airlines. In Chicago, distraught passengers demand compensation for the worst
Winners and Losers
A passenger tries to con his way on to a Southwest Airlines flight, a customer service supervisor must find volunteers t
Terminal Beauty
It's a busy and bizarre day at Southwest Airlines when a woman treats the LAX terminal as her personal bedroom, changing
Luv Is In the Air
A&E's exclusive look at Southwest Airlines features a day of romance. Flight attendant Heather Hale waits for her boyfri
High Spirits
The FAA rules are clear, alcohol and air travel simply do not mix. In LA, passenger Wayne Samuel has been drinking and i
A Team Effort
It's a day of tension at Southwest Airlines. Erik faces the worst nightmare of all ramp workers. For the first time, he
You Must Be Kidding?
A drunken passenger needs a police escort and two overweight customers take the armrest test.
Relative Values
Family relationships are pushed to the limit during another hectic day at Southwest Airlines. A grandmother isn't allowe
For Better For Worse
Wedding bells are ringing at Southwest Airlines, but not everything is going according to plan. In Chicago, a passenger
It Ain't Over 'Til It's Over
A blizzard in Chicago causes massive cancellations and delays at Southwest Airlines. Two honeymooners rush to make it to
Don't Take No For An Answer
In Chicago, Sandy comes to the rescue of the Park Forest soccer team after their reservation falls through on a rival ai
All Creatures Great and Small
From penguins to party animals, the airport looks like a zoo to Southwest Airlines staffers. A nervous Colleen may have
There's Real Time... Then There's Airline Time
Southwest Airlines workers race against the clock to help passengers in distress. At the ticket counter in Los Angeles,
Oh, What a Performance
There isn't much goodwill on earth for the Southwest Airlines staff during the holiday season. Customer service supervis
Judgment Day
A provisioning agent in Baltimore wants to propose to a co-worker, but must wait until she deals with a crisis at the ga
The Big Squeeze
A family of six is told that only five seats are available on their flight; a blind man waits to meet his blind date; a
Family Business
In Chicago, a staffer awaits a brother returning from fighting in Iraq.
Unfit for Travel
A woman traveling with her dog is reminded of the no-pet policy; and a passenger with live chickens is told they can't b
That's Entertainment!
William Hung is spotted at LAX, where he gives an impromptu performance of "She Bangs"; costumes for a Madonna concert d
High & Mighty
Strongman Phil Pfister needs a seat with leg room on his flight to the Battle of Muscle Beach contest; a staffer in Los
Down to the Wire
A family discovers that they left their tickets on a bus; police investigate an abandoned bag; a family arrives with 18
Fly Babies
Pilot Tony May gives a group of fourth-graders a lesson on flying. Also: a child has separation anxiety when her parents
Rules Are Rules
A passenger gets angry when told to come off a flight to make room for two flight attendants; a passenger's lighter is c
Battle of Wills
A widow travels to meet members of her deceased husband's Vietnam War platoon; two passengers have an altercation; a pas
Expect the Unexpected
A man takes his wife to Las Vegas for their 30th anniversary and has a surprise visitor for her onboard. Also: a drunk s
All Shapes and Sizes
A staff person must decide if turtles can be allowed on a plane; a plus-sized passenger is told she must purchase two ti
Lost in Translation
Yolanda tries to help a Saudi Arabian woman who can't speak English, while Denise encounters the same situation with a C
No Laughing Matter
A passenger is removed from a plane after an incident with a flight attendant; Carol confronts and irate grandmother; an
Emotional Baggage
A family is turned away because they are carrying too much liquor; a passenger confronts her fear of flying; and photogr
The Stress Test
A man gets drunk at a bar; a pilot performs at a stunt show.
In Sickness and In Health
A boy suffering from a brain tumor is traveling to get an operation. Also: a woman has a seizure.
Let There Be Love
A woman travels to Florida for a blind date; comedian Bobby Collins travels to Las Vegas.
Precious Cargo
Ed Siegenfeld travels with the Triple Crown trophy; a passenger is not allowed to travel with her oxygen tank.
Dazed and Confused
A family arrives without their tickets, which they left on a bus; a staffer is hesitant to let a man in need of medical
You Can't Win Them All
A 5-year-old is afraid to fly, and threatens her family's trip; a passenger travels to participate in a trapshooting con
Fun & Games
A flight attendant known for his celebrity impersonations has fun with comedian Ron Pearson; and a passenger emits a fou
Live and Let Fly
Capt. "Bubba" Edens takes his last flight. Also: a staffer deals with a passenger carrying cockroaches in his bag.
So Near Yet So Far
A father searches for his teenage daughter, whom he fears got off at the wrong airport; a disabled passenger's scooter b
Shaken & Stirred
An overbooked flight to Las Vegas makes tempers flare; a woman cries when her boyfriend fails to give her an appropriate
No Going Back
A man carries a rare tree, one grown in soil from every U.S. state; a passenger refuses to pay a $1 upgrade fee; a woman
Live and Let Fly
Capt. "Bubba" Edens takes his last flight. Also: a staffer deals with a passenger carrying cockroaches in his bag.
Takes Two to Tango
An elderly passenger becomes ill on a flight; a flight attendant reunites with a passenger whose life she saved by using
The Sky's the Limit
A flight instructor is delayed by security, forcing his pupils to wait; a passenger loses her ticket.
Things That Go Bump at the Airport
Ghost Chasers International president Patti Starr travels to investigate a paranormal sighting. Also: an angry passenger
Mardi Gras
Two friends travel to celebrate Mardi Gras; a woman loses track of her companion; two quarreling passengers are blocked
A Hard Day's Flight
A Beatles tribute band is late for a flight that will take them to a concert; passengers are angry over a delayed flight
April Fool
April Fool's pranks confound the staff. Included: comedian Rickey Smiley fakes a sight impairment to get priority boardi
Life Swap
A dancer heads to Las Vegas to become a performer; a woman's bag is damaged on a trip to Arizona; a matron of honor coul
Risky Business
A poker champ heads to Las Vegas for a competition and meets fellow players on the plane; and a woman misses her flight
Mind Over Matter
A woman misses her flight; an elderly woman needs to travel with oxygen, but she isn't allowed to take it on her flight;
Cabin Fever
A passenger dreads flying, and it's been 20 years since her last flight; four Russian travelers miss their flight; a man
Let's Face the Music and Dance
Ballroom dancers practice at the airport while waiting for a flight that will take them to a competition; a man's electr
Stormy Weather
The weather causes a variety of problems. Included: a lightning strike makes two planes malfunction; fog causes delays.
When the Going Gets Tough
A rodeo star stops in Houston; a woman misses her flight; an irate passenger is held up by security.
South of the Border
A group of young Americans travels to Mexico to aid needy villagers; a couple's flight to Las Vegas leaves without them;
You Can't Take It With You
A woman's M&Ms memorabilia is ruined in baggage handling; gasoline is detected in the backpack of a camper; a woman who
Timing Is Everything
A passenger with a peanut allergy develops a rash; two women miss their flight while hanging out at the bar too long; a
It Takes All Sorts
A passenger is accused of impersonating an NYPD officer; a woman misses her flight; a woman learns that her dog is not a
Love at First Flight
Love stories are presented. Included: a Southwest employee and his fianceé travel to Las Vegas to get married; a passen
Taking Care of Business
A man misses his flight because he didn't hear the announcement; a traveling Vietnam vet needs a shower and a change of
Cruise Control
An intoxicated man is removed from a flight; a flight is halted due to mechanical failure; and a woman misses her connec
Going Places
Gina enrolls in a flight-attendant training program; comedian Buzz Sutherland travels to a show; a woman's flight is del
Turbulence Everywhere
Gina has her first experience as a flight attendant, and runs into some turbulence; the police are called in over a spit
Decision Time
A former Miss Delaware travels to Chicago for a pageant, but she's afraid of flying; a woman can't find her son; and two
The Waiting Game
A passenger misses his flight, but his medication is on board the plane; a woman becomes angry when she learns that her
Crying for Help
A man misses his flight while traveling to meet his wife; a woman is intoxicated; an airline computer won't accept a wom
Pushing the Limits
Staffers are asked to contribute hair for the Locks of Love charity; BWI's "Maryland One" aircraft is unveiled and South
Popular Cast
Related TV Series
The First 48
Expedition Unknown
Mountain Men
Gold Rush: White Water
Life Below Zero
Mayday
The Incredible Dr. Pol
The Curse of Oak Island
A Haunting
Diners, Drive-Ins and Dives
Bizarre Foods with Andrew Zimmern
Paranormal State
River Monsters
In the Eye of the Storm
Shipping Wars
Wheeler Dealers
16 and Pregnant
Highway Thru Hell
The Secret of Skinwalker Ranch
